Mianomics No-Return and No-Refund Policy
Please review this Policy before purchasing.
1. Digital Product: All Sales Final
IB + IVB Pro is a digital product that may include access to the IB + IVB Pro TradingView indicator, digital educational content, customer support, and the Mianomics member community.
Because digital access is delivered immediately and cannot meaningfully be returned, all sales are final once access has been provided.
Except for the limited exceptions stated in this Policy or where required by law, Mianomics does not provide returns, exchanges, partial refunds, prorated refunds, or account credits.
2. Non-Refundable Circumstances
Refunds will not ordinarily be provided because:
- You changed your mind;
- You no longer want or need the Product;
- You did not use or fully use the Product;
- You forgot to cancel before a subscription renewed;
- You left or failed to join the Discord server;
- You failed to read the product description or requirements;
- You expected a feature that was not promised at checkout;
- The indicator did not produce your desired trading results;
- You experienced a trading loss, drawdown, failed evaluation, or missed opportunity;
- You disagree with a signal, trade example, or educational opinion;
- You do not have a compatible TradingView account or required market data where those requirements were disclosed;
- TradingView, a broker, exchange, prop firm, or another third party changed its rules, pricing, or availability;
- You purchased the wrong plan or used the wrong account;
- You were removed for violating the Terms of Service, license restrictions, or community rules;
- You shared, resold, copied, redistributed, or attempted to reverse engineer the Product; or
- You failed to contact support about a reasonably correctable technical problem.
Purchasing an indicator does not purchase guaranteed profits. Trading performance is never a basis for a refund.
3. Subscription Cancellation
Canceling a subscription prevents future renewals. It does not refund a payment that has already been processed and does not create a prorated refund for the remaining billing period.
You must cancel through your Whop member account before the next billing date.
Leaving Discord, uninstalling the indicator, ceasing use, or sending an informal message does not automatically cancel your subscription.
After cancellation, access ordinarily continues until the end of the paid billing period unless your access is terminated because you violated the Mianomics Terms of Service.
4. Limited Exceptions
Mianomics or Whop may approve or process a refund when:
- The same transaction was charged more than once;
- Whop or its payment processor confirms a payment-processing error;
- A charge was genuinely unauthorized, subject to appropriate investigation;
- You never received the purchased access because of a problem under Mianomics’ control and Mianomics cannot provide access within a reasonable period after receiving complete support information;
- The Product was materially different from its description at checkout and Mianomics cannot correct the issue;
- Mianomics permanently discontinues a prepaid Service without providing a reasonable substitute;
- Whop processes a refund or reversal under its terms, payment-network obligations, or fraud-prevention requirements; or
- A refund is required by applicable consumer law, regulation, court order, or card-network rule.
An approved exception does not create an obligation to approve similar future requests.
5. Technical Problems
Technical or access problems must be reported to mianomics@gmail.com within seven days of discovery.
Your message should include:
- Your Whop receipt or transaction identification;
- The email address used for purchase;
- Your Whop, Discord, and TradingView usernames;
- The device and platform being used;
- Relevant screenshots or error messages; and
- A clear description of the problem and troubleshooting attempted.
You must give Mianomics a reasonable opportunity to investigate and correct the problem. A correctable technical issue does not automatically qualify for a refund.
Mianomics will generally provide an initial response within five to seven business days.
Do not send passwords, seed phrases, private keys, or complete payment-card information.
6. EU, EEA, and UK Consumers
Consumers in the European Union, European Economic Area, or United Kingdom may have a statutory right to withdraw from certain online purchases within 14 days.
For digital content or services delivered immediately, that right may end once access or performance begins if, at checkout, you expressly:
- Request and consent to immediate delivery or performance; and
- Acknowledge that beginning delivery or performance causes the loss of the statutory withdrawal right.
Where the legally required consent and acknowledgment were not properly obtained, applicable statutory withdrawal rights remain unaffected.
Nothing in this Policy removes a mandatory consumer right that cannot legally be waived.
7. Payment Issues and Whop
Whop provides the payment-processing and account infrastructure used for purchases. Mianomics is the supplier of the Product.
For duplicate charges, unrecognized charges, currency-conversion errors, or other payment-layer problems, contact Whop through its official support or Resolution Center.
For Product, TradingView access, Discord access, support, cancellation, or refund questions, contact Mianomics at mianomics@gmail.com.
Whop may process a reversal when required by its terms, applicable law, fraud-prevention requirements, card-network rules, or chargeback obligations.
This Policy does not restrict any mandatory rights you may have through your bank, card issuer, Whop, or applicable law.
8. Refund Request Procedure
To request review under one of the limited exceptions:
- Contact mianomics@gmail.com or submit a case through Whop’s Resolution Center.
- Include your receipt, transaction information, account details, reason for the request, and supporting evidence.
- Allow five to seven business days for an initial response.
- Cooperate with reasonable troubleshooting or verification requests.
Submitting a request does not guarantee approval.
Approved refunds are normally returned to the original payment method. Processing time is controlled by Whop, the payment processor, and your financial institution.
9. Fraudulent Requests and Chargebacks
Mianomics reserves the right to challenge refund requests or chargebacks that are fraudulent, misleading, abusive, or inconsistent with this Policy.
Mianomics may provide Whop, payment processors, card networks, or financial institutions with records showing:
- Purchase consent;
- Acceptance of applicable policies;
- Delivery of digital access;
- Indicator or community access;
- Account and login activity;
- Support communications; and
- Product usage.
Nothing in this section prevents you from exercising a lawful chargeback or consumer-protection right.
10. Acknowledgment
By completing your purchase, you acknowledge that:
- You are purchasing immediate access to a digital product;
- You reviewed the product description and TradingView requirements;
- Trading results are not guaranteed;
- Failure to make money does not create refund eligibility;
- Recurring subscriptions must be canceled before renewal;
- All sales are final except for the limited exceptions in this Policy or where a refund is legally required; and
- Where legally valid and expressly selected at checkout, you consent to immediate digital delivery and acknowledge the resulting loss of any statutory withdrawal right.
Contact
Mianomics
Email: mianomics@gmail.com
Whop: Contact us
Member Community: Mianomics member community access is delivered through the purchaser's active Mianomics membership in their Whop member account.